You need to shut down everything else before installing major programs Close programs web server database If you are on a Windows system, click the X in the corner of each program. If you are on a Linux system, type kill -9 [PID] for each of your programs. You might want to save your data first. If you are on a Macintosh, you will have to ask someone else. I have a wonderful little iPod, but that is the limit of my experience with Apple products.